How We Are Responding to COVID-19

Since the outbreak of COVID-19, we have employed a number of measures recommended by the NYS Department of Health (DOH) and the Centers for Disease Control and Prevention (CDC) to best protect the health and safety of our staff and residents:

  • Suspension of visitation: For the safety of our residents and staff, all visitations are suspended at this time.
  • Wearing a face mask: All healthcare personnel and other facility staff shall wear a face mask and gloves while within six feet of residents and one another.
  • Limitation of non-emergency offsite appointments: Non-emergency offsite appointments shall be canceled in order to prevent unnecessary potential for exposure.
  • Health check/screening: All individuals are screened upon entrance to the facility by answering designated questions on the Accushield kiosk and a physical temperature check. Any adverse response or temperature reading will be addressed accordingly.

For more information, please visit the following websites:

The COVID-19 updates pages for each facility are listed below:

Allure Group’s Visitation Rules

Ensuring our residents are cared for in a safe and healthy environment is our number one priority. As of March 12th, we are restricting visitor access to our facilities until further notice.

We understand that certain situations may warrant an exception to this rule and we will do whatever we can to accommodate such exceptions without jeopardizing the health and safety of yourself and others.

Families still have the opportunity to connect with their loved ones. To learn more, please see How to Connect With Your Loved One, below.

Designated COVID-19 Family Liaison Line

Each Allure facility has a designated COVID-19 Family Liaison line, which can be reached by dialing (718) 567-1000 and pressing the * (star) key. If the Liaison is unavailable, a message can be left for our staff and calls will be returned within 24 hours.

The Liaison line is covered Mon-Fri from 9am-5pm.

How to Connect With Your Loved One

Our number one priority is ensuring our residents are cared for in a safe and healthy environment. Therefore, as of March 12th, we are restricting visitor access to our facilities until further notice.

We understand that certain situations may warrant an exception to this rule and we will do whatever we can to accommodate such exceptions without jeopardizing the health and safety of yourself and others.

Families still have the opportunity to connect with their loved ones via audio and video calls.

How to Schedule Audio and Video Calls

Please contact our COVID-19 Family Liaison to arrange a call. The Family Liaison line can be reached by dialing (718) 567-1000 and pressing the * (star) key. If the Liaison is unavailable, a message can be left for our staff and calls will be returned within 24 hours.

The Liaison line is actively covered Mon-Fri from 9am-5pm.

Alternatively, you can email us at customerservice@allurecare.com with the subject line Schedule a Call. Please make sure to include the name of the facility in the body of your email.

To contact other staff members, please listen closely to the menu options on the facility call tree for specific departments, or you can send inquiries to customerservice@allurecare.com with the facility name in the subject of the email.

How to Get Up-to-Date Facility Information

Please check back on our website and social media channels for regular updates. If you would like to be added to our email list, please send an email to customerservice@allurecare.com with the facility name that you would like to be added to. Please use the subject line Add to Email List.

How Can I Help?

First and foremost, do everything you can to keep yourself and others safe and healthy. Follow social distancing guidelines, clean your hands often, and stay home if it all possible — especially if you are sick.

Otherwise, spread some kindness! Cards, notes, or some heartfelt words of appreciation are always welcomed to help brighten our residents’ and staff’s days.